Zero Government Bureaucracy for Ministry of Finance Services
Starting Date: 30/01/2026
Closing Date: 30/03/2026
Participation Summary
Topic:
As part of the Ministry of Finance's efforts to enhance service efficiency and in line with the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum to support the Zero Bureaucracy initiative, this consultation aims to assess the impact of the previous phase of the initiative on customers. It seeks to understand the improvements made, the challenges that remain, and suggestions for further enhancing service efficiency and the customer journey.
Objective:
This consultation aims to measure the actual impact of the Zero Bureaucracy Initiative by gathering customer feedback on service improvements, identifying remaining challenges, and exploring development opportunities to support continuous enhancement of the Ministry's services.
Expected decision as a result of this consultation:
Customer feedback will be used to evaluate the effectiveness of the implemented changes, develop an updated improvement plan, enhance successful procedures, and address areas that require further development to create more efficient and seamless services.
Outcome And Impact
Based on survey results and customer feedback, a set of improvement initiatives was implemented with the aim of redesigning procedures and simplifying service requirements. This included reducing the number of steps and required documents, as well as shortening processing time.
These initiatives contributed to streamlining the customer journey, accelerating transaction completion, and reducing effort and complexity. They also enhanced operational efficiency and improved the quality of services provided. As a result, the overall customer experience was positively impacted as follows:
Service: Imposing/Amending Fees for Federal Entities
- Reduced steps from 6 to 3
- Reduced fields from 18 to 3
- Reduced required documents from 7 to 5
- Reduced processing time from 25 working days to 10 days
- Utilised generative AI to automatically populate fields from supporting documents
- Eliminated manual signatures and adopted digital signatures via UAE Pass
Budget Preparation Procedures:
- Eliminated all requirements and conditionsReduced steps from 40 to 6 Reduced fields from 29 to 11 Reduced customer processing time from 30 working days to 10 working days
- Reduced steps from 40 to 6
- Reduced fields from 29 to 11
- Reduced customer processing time from 30 working days to 10 working days
- Implemented robotic technologies (RPA) to automatically create accounting combinations without human intervention
Supplier Registration Service:
- Simplified the catalogue purchasing process by enabling direct navigation to the supplier's page
- Reduced the number of fields from 9 to 6
- Enhanced the search engine to deliver more accurate results
- This led to improved user experience and faster access to suppliers and services
:Federal Real Estate Asset Registration Service:
- Redesigned and reduced procedures from 8 to 3
- Reduced application time from 5 working days to 1 day
- Reduced processing time from 30 working days to 1 day
- Reduced required documents from 4 to 1
- Enabled login via UAE Pass
This significantly accelerated service delivery and simplified the customer experience