FAQ’s

From Monday to Thursday from 7:30 am to 3:30 pm.

Friday from 7:30 am to 12:00 pm.

No.

You can get all information regarding the conditions, required documents, fees, procedures and the completion time for the services through the services page on MoF’s website, and the user guide.

You can apply for vacancies via the MoF website, click here.

It is a certificate issued to companies or individuals for exemptions from Status of Business / Business Person in various countries, regardless of the existence of the Convention or not.

The applicant must have been a resident of the UAE for at least 180 days. Also an annual lease agreement officially documented by the competent authorities, such as EJARI in Dubai, municipalities in other emirates and free zone authorities must be attached to the application.

The company must have been established for a period of at least one year. Financial accounts must be audited by an accredited audit firm and attached with other required documents to the application. The audited financial accounts must be prepared by an accredited audit firm. The report must be certified and stamped by the audit firm.

The audit financial report to be attached to the application must be covering the year for which the certificate is requested. If the certificate is requested for the present year, the audit report must be covering the past year.

The certificate is valid for a period of one year from the date of issue (the date is selected by customer).

The form should be sent with a copy of the certificate to the competent officials at MoF via email or express courier. Upon signing and stamping the form, it will be sent back to the customer by express courier.

• Bank Statement: The bank statement must be issued by a local bank in UAE.
• If the applicant is:
  1. A housewife: The application must be attached to a copy of Marriage Certificate, a copy of the passports and permits of residence of the married couple, as well as a bank statement, a salary certificate and an employment contract of the husband and the other required documents related to the husband.
  2. An investor: The application must be attached to the company license including partners’ names, in addition to the other required documents.

• A request letter signed by the authorised signatory
• A copy of the decree and act of incorporation

The audit financial report to be attached to the application must be covering the year for which the certificate is requested. If the certificate is requested for the present year, the audit report must be covering the past year.

The certificate is valid for a period of one year from the date of issue (the date is selected by customer).

The form should be sent with a copy of the certificate to the competent officials at MoF via email or express courier. Upon signing and stamping the form, it will be sent back to the customer by express courier.

• Bank Statement: The bank statement must be issued by a local bank in UAE.
• If the applicant is:
  1. A housewife: The application must be attached to a copy of Marriage Certificate, a copy of the passports and permits of residence of the married couple, as well as a bank statement, a salary certificate and an employment contract of the husband and the other required documents related to the husband.
  2. An investor: The application must be attached to the company license including partners’ names, in addition to the other required documents.

For individuals & companies:

• A request letter signed by the authorised signatory

A copy of the decree and act of incorporation

Services are available through the ministry’s website www.mof.gov.ae, or smart application.

Ministry of Finance offers the business sector a range of services that support G2B in UAE. Through the Digital Procurement Platform, suppliers can register to participate in tenders, negotiate contracts, acknowledge purchase orders, raise invoices, and many more features offered through the supplier dashboard in a collaborative and transparent digital environment directly connected with the federal entities in UAE.

The following supplier types are permitted to register in the Federal Supplier Register:

• Domestic Supplier: Companies located and providing goods and/or services in the UAE. (ie. not located in a UAE free zone or abroad).
• Free Zone Supplier: Companies registered in any free zone entity within the UAE.
• Foreign Supplier: Companies located offshore outside UAE, and without a local branch in UAE.
• Productive Family (SANAA): Emirati families and people of determination who can provide high quality and sustainable art and craft goods to federal entities.
• Small & Medium Enterprises (SMEs): Small and Medium enterprises who are defined as per the approved definition of Ministry of Economy.
• Freelancer: Individuals residing in the UAE or offshore who own a Freelancer license and can provide services to federal entities.

The following conditions apply:

• Suppliers/partners cannot be employees of the federal entity with which the contract is made.
• Supplier must accept the terms and conditions provided at the start of registration process.
• Supplier must provide correct documents required through the platform to complete the registration.

Supplier should have a registered account in UAE Pass.

With the launch of the Digital Procurement Platform- DPP, all new tenders/responses to tenders, purchase orders, and invoices will now be accessed through the digital procurement platform. Check the latest business opportunities here.

Registration requires the submission of a license issued by any of the economic development departments.

MoF updated the system procedures in order to simplify the customer’s journey, increase the satisfaction of suppliers and increase the number of companies registered in the system. The measures taken include:

• Providing registration services on the home page of MoF’s website to facilitate registration.
• Reducing the number of required attachments from five to just one, which is the Department of Economic Development license.
• Creating a single account for suppliers without having to create a different account on the Ministry of Finance’s website.
• Launching the new payment gateway and activating the possibility of paying with other cards such as Visa and MasterCard.

Notifying the supplier through the system when the business license is about to expire to ensure timely renewal.

More than 8,500 registered companies.

The UAE Cabinet has issued Resolution No. (37) of 2020 on amending certain provisions of Cabinet Resolution No. (4) of 2019 on Procurement Regulation and Storehouse Management in Federal Government. The decision included:

• Cancellation of registration fees for suppliers in Federal Supplier Register
• Cancellation of registration renewal fees

Cancellation of fees for selling tender documents in federal entities (ministries and authorities)

The UAE Cabinet issued Resolution No. (4) of 2019 on Procurement Regulation and Storehouse Management in Federal Government. The decision included:

• SMEs’ exemption from paying registration fees for the first two years of the company’s founding
• Giving a 10% price preference to SMEs when evaluating bids

Also, UAE Cabinet Resolution No. (290/14وأ/2) of 2012 includes directing 10% of the procurement value to SME owners.

The new UAE Commercial Companies Law recently adopted and published in the Newspaper of the Ministry of Justice stipulated that it is possible to deal with companies without the need for a partner or national service agent. Until the new law takes effect, the current conditions will be adopted. The conditions will be amended in the future as per the new UAE Commercial Companies Law.

There are no fees.

Check supplier services here.

No, the supplier’s existent account is used for renewal.

Trade License from Department of Economic Development.

Suppliers can be registered through the MoF website.

It is a card issued byIt is a card issued by the Ministry of Labour. the Ministry of Labour.

Registration covers all ministries and is for all the emirates. There are more than 30 federal entities in the digital procurement platform. To view current business opportunities, please click here.

Smart Reporting System (Tableau) is one of the ministry’s technological initiatives that processes, and analyses federal entities’ data to provide reports and recommendations that support decision making.

The Smart Reporting system offers many advantages, including data analysis, user-driven reporting, and real-time reporting. It also provides the possibility of automating reports, provides the highest standards of transparency, enables cash and liquidity management. It also represents a basis for decision-making and enables the display and follow-up of budget implementation and expenditure tracking, and it’s a system tailored to the requirements of users.

There are several areas for the application of the Tableau such as: a support request screen, a call centre screen, a budget execution screen, a service display screen, a performance and financial indicators screen, a supplier follow-up and purchase cycle screen, and cash management screen.

• The automated e-refund system provides a self-contained portal for customers to register and apply for a refund, without having to go to the customer service centre or the concerned entity.
• The system makes it easier for ministries to extract detailed transaction reports for auditing and auditing purposes.
• The system speeds up the customer’s journey in submitting applications and the time to respond to requests submitted to each entity.

The amount will be refunded within a maximum of 5 business days.

It is the payment receipt number (reference number) of 12 digits.

Please check the RRN reference number and contact the relevant Ministry to make sure that you can retrieve the transaction.

Please make sure that the names of attachments are different for example: attachment01, attachment02, etc.

Please make sure that the account of the individual or establishment is used by the applicant, to avoid rejecting the request from the service owner.

Please check with the ministry that owns the service to ensure that all fees are refundable as some fees cannot be refunded such as insurance/service delivery fees etc.

Please note that if the application is accepted, the amount will be refunded to the bank account under the name of the applicant or the company after a review and audit by the Ministry that owns the service.

The amount will be refunded if it meets all the required conditions within 5 business days from the date of application until the completion of the audit and follow-up to complete your transaction.

The UAE government is active in the global fight to combat human trafficking. Find out how you can report trafficking issues and obtain support here: Report human trafficking.

If you or someone you know has been subjected to sexual abuse or exploitation at work, you can also register a labour complaint with the Ministry of Human Resources and Emiratisation here: Complaint on workplace abuse.

The UAE’s Federal Institutions and Ministries aim to gender balance between males and females. Read useful information and statistics that indicate the progress achieved by the UAE on the issue of gender balance: Read about gender balance in the UAE.

The UAE aims to become one of the world’s safest cyberspaces and strict laws govern all digital and cyber activities. These include standards for maintaining user data and service data, processes and programs of the Ministry of Finance, which are being developed to the highest international standards.

Trust Voice is a secure and confidential communication channel that can be accessed by all stakeholders associated with the Ministry (employees, customers, suppliers, partners, society…etc.), through which you can submit your Whistleblowing reports with good intentions about any corruption-violations that occurred or will occur in the Ministry of Finance without any fear of retaliation.

https://mof.gov.ae/report-on-whistleblowing-cases/

Yes, MoF welcomes constructive discussions and values contributions to develop its programmes and services. You can visit the Digital Participation page on our website to view our participation policy and submit your ideas and suggestions online: Digital Participation in the Ministry of Finance.

Discrimination in all forms – religion, race, caste, colour or gender – is against the law in the UAE. Any concerns or violations can be reported online to the Ministry of Human Resources and Emiratisation.

You can submit a written or verbal statement expressing dissatisfaction with the method of service provision during or after receiving it. To access the service, click here

The UAE Ministry of Finance welcomes inquiries from users regarding its services and responds to them through generative artificial intelligence. In case the response is not fully satisfactory, a ticket will be automatically opened based on the conversation with the user to address the inquiry submitted. Learn how to submit your inquiries here.

We welcome new or innovative development ideas that add a value to customers, services, or the Ministry’s role in general. You can provide your suggestions and feedback through the link:

https://mof.gov.ae/suggestions-and-feedback/