Digital Participation Policy

Objectives

Enhance interaction and communication with the public professionally and transparently, to gain their trust and satisfaction.
Establish foundations and rules to regulate the use of digital participation tools, ensuring control over the published materials on the Ministry of Finance’s social media and website, to achieve the desired objectives and to monitor performance effectively.
Enhance awareness of the importance of digital participation among stakeholders, and provide guidance and support to customers to effectively participate in government decision-making processes.

Scope

The Digital Participation Policy applies to all topics, opinions, discussions and surveys, as well as to all types of content that are shared and exchanged through the digital participation tools used for interaction provided by the Ministry of Finance, and includes all participating categories.

Target Audience:

Government Sector

Includes UAE government entities, including decision makers and financial field employees, who contribute to the planning and sustainability of the UAE Government’s financial resources.

Private Sector

Includes various business sectors in the UAE, ranging from large corporations and SMEs to entrepreneurs and start-ups and innovative ventures seeking to establish their businesses. This segment contributes to supporting the national economy.

Individuals

Members of the community interested in the financial field who have an interest in the UAE and abroad.

Our commitment to you

• Always treat you with respect, attentiveness, and courtesy.
• Communicate with you through a cooperative, knowledgeable team, understands your needs, and ready to answer your inquiries accurately.
• Respond to your inquiries in a timely manner and without delay.
• Provide clear, accurate information and proper, up-to-date service procedures.
• Communicate with you at times convenient to you, and through the channels and platforms you prefer.
• Welcoming your opinions and suggestions and collaborate with you to continuously develop our services.
• Ensure all our interactions with you are clear and transparent.
• Improve your digital experience and meet your expectations continuously.

What we expect from you when communicating with us

• Appreciating the efforts of our employees in serving you by treating them with mutual respect.
• Avoid discussing or addressing personal topics.
• Abide by public decency and applicable laws.
• Avoid posting any comments with inappropriate language or that violate others’ privacy or are offensive.
• Avoid posting comments that compromise public security or safety.
• Refrain from sharing any information or comments that infringe on others’ intellectual property rights or disclose their confidential information.
• Commitment to credibility and accuracy in providing information and observations to ensure that the best services are provided to you.

Moderation Policy

The Ministry of Finance welcomes all opinions and suggestions that can contribute to developing and improving services, policies, and decisions to better meet your needs. The ministry reserves the right to block content that:

• A threat to security.
• Includes inappropriate language
• Violates others’ privacy or is offensive.
• Breaches local laws.
• Indecent, obscene or defamatory.
• Including spam or promoting trade.
• Can be perceived as prejudiced or harmful to any part of society based on race, color, nationality, religion, status, etc.
• Involves group or political discussions.
• Violates intellectual property rights.

Non-compliance with this policy may result in participant blocking.

Response and evaluation mechanisms

Respond to participants’ inquiries and collect opinions and suggestions after ensuring that they do not violate the conduct guidelines.
Analyze all collected comments, responses, and data from public participation.
Share results and decisions with the public across all digital platforms where consultations were announced.

Announcing digital participation opportunities

The Ministry is committed to enhancing community participation in developing and improving its services and policies by announcing digital participation opportunities through its website and official social media accounts, and other digital communication channels. Digital participation opportunities include various interactive activities such as digital consultations, questionnaires and opinion polls, participatory creation, focus groups, participatory budgeting, as well as blogs, which enable the public to participate in discussions related to the Ministry’s services, policies, and strategic initiatives. Through these activities, the Ministry aims to involve customers and the community in decision-making and future planning to meet their needs and aspirations.

Disclaimer

All posts and discussions shared by the public through the Ministry of Finance’s digital participation tools are personal and represent only the point of view of the author. The Ministry of Finance holds no legal responsibility for any misuse of these tools by users, and all public opinions and comments posted do not reflect the official stance of the ministry.