Submitting Complaints About the Services of the Ministry of Finance

About this service

This service enables customers to submit complaints related to the services provided by the Ministry of Finance through various digital channels, with the aim of reviewing and resolving complaints efficiently and transparently within the approved timeframes. The service includes receiving the complaint, classifying it, routing it to the concerned department, following up on its progress, processing it, and providing the customer with the final response, thereby ensuring continuous improvement of service quality and enhancing customer satisfaction.

The process

1. Log in using your UAE PASS.
2. Select the complaints service.
3. Select the entity.
4. Select the main service.
5. Enter the subject, then write the complaint in the description field.
6. Submit the complaint.

Conditions of use

None

Required Documents

Not required

Dependent on other services

No

Digital Accessibility

This service has been designed in accordance with the Digital Accessibility Policy issued by the Telecommunications and Digital Government Regulatory Authority (TDRA). It ensures easy access for all users, including People of Determination, with support for keyboard navigation, screen readers, content zoom up to 200%, and clear display of messages and alerts. Accessibility features will be continuously updated whenever any enhancements are made to digital channels or the user journey.