Digital Accessibility Policy

In line with the National Digital Accessibility Policy and in adherence to the Ministry of Finance’s commitment to enabling all segments of society, including People of Determination and the elderly to access all electronic and digital services with ease and efficiency, the Ministry adopts a Digital Accessibility Policy to foster an inclusive, barrier-free society.

This policy contributes to enhancing the concept of inclusive governance as part of the UAE’s digital transformation strategy, ensuring a seamless and secure digital experience for all users. It aligns with the directives of the UAE Government’s Charter for Future Services – The UAE Promise, which prioritizes human at the core of its initiatives..

The Ministry of Finance is committed to implementing national and global digital accessibility standards and guidelines, including WCAG standards issued by the World Wide Web Consortium (W3C), across all its digital channels, including its website, mobile application, electronic systems, and digital content. The Ministry also believes in the importance of engaging People of Determination and the elderly in the development and formulation of relevant digital policies and services.

Through this policy, the Ministry aims to:

• Ensure fair and effective access for all segments of society to the Ministry’s digital platforms and content.
• Support digital transformation efforts in alignment with national and federal directives.
• Enhance sustainable compliance with local and global digital accessibility standards.
• Provide an inclusive and user-friendly digital experience for all customers.

If you encounter any challenges or technical issues while using the Ministry’s digital channels, you may contact the Ministry’s advisory support team through the following channels:

Email: info@mof.gov.ae | Toll-free number: 800533336

We value your feedback and reaffirm our commitment to swiftly and efficiently addressing any accessibility-related concerns.

The Ministry is dedicated to conducting periodic reviews of compliance levels and updates issued by the Telecommunications and Digital Government Regulatory Authority (TDRA). It also ensures clear communication channels for receiving feedback and suggestions, reinforcing transparency and continuous improvement of its digital services.