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Ministry of Finance Logo Logo
logo Gold star Logo
Ministry of Finance Logo
  • Home
  • Services

    Individuals & Corporate Services

    • Trust Voice
    • Submit inquiries about the ministry’s services
    • Submitting a suggestion regarding the Ministry’s services
    • Submitting complaints about the services of the Ministry of Finance
    • Supplier Services
    • Accreditation of eInvoicing Service Providers

    Government Services

    • Transfer of financial allocations between chapters and programs
    • Request to impose/modify fees for federal agencies services
    • Request to open and close bank accounts for federal entities
    • Create or Remove new hires requests
    • Exemption request from all or some of the debts and dues outstanding and payable to the State’s Treasury
    • Tax classification requests for VAT and corporate tax ATTR

    Government Services

    • Processing requests from federal entities regarding real estate properties of the federal government
    • Tableau (Smart Reporting System) / Data Lake User management
    • Applying for Report preparation and Amendment request
    • Submitting inquiries for federal entities' accounting
    • Contracting with the World Bank for advisory services
  • Public Finance

    UAE Financial Sustainability

    • UAE Financial Framework
    • Accrual Accounting Program
    • Segregation of Duties

    Federal Budget

    • UAE Budget Overview
    • Federal Budget 2025
    • Federal Budget 2022-2026
    • Federal Budget Archive
    • Government Financial Statistics

    Tax

    • Value Added Tax (VAT)
    • Corporate Tax
    • Top-up Tax

    Government Procurement

    • Federal Supplier Register
    • Digital Procurement Platform
    • DPP Catalogue
    • Guide to Digital Procurement Procedures for the Federal Government
    • Current Business Opportunities
    • SMEs

    International Relations

    • GCC Economic Integration
    • Regional and International Partnerships and Agreements
    • Protection and Promotion of Investments
    • Double Taxation Agreements
    • Automatic Exchange of Information - FATCA and CRS
    • Economic Substance Regulations (ESR)
    • Country by Country Reporting (CbCR)
    • Our Participation in G20
    • Our Participation in BRICS
    • UAE in Global Competitiveness Reports

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    • Federal Debt Management Office
    • T-Bonds
    • T-Sukuk
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Home Digital Participation Consultations

Customer satisfaction with the Ministry of Finance website content

Starting Date: 15/03/2025

Closing Date: 30/05/2025

Participation Summary

: Topic
As part of the Ministry of Finance's commitment to providing innovative services based on the needs and expectations of customer the ministry is conducting a survey to assess customer satisfaction with the content of the Ministry of Finance's website. The website is a key platform for communication with the public, and the ministry continuously seeks the public's feedback and evaluations regarding
. the site's ease of use and accessibility to the required information
: Objective
The consultation aims to measure customer satisfaction with social media platforms and gather their suggestions and developmental feedback for improvement
: Expected decisions as a result of this consultation
The feedback and suggestions from customers will be used to develop a plan for improving and enhancing the website in line with customer needs. This will include developing interaction and communication mechanisms, as well as modifying or adding new content to facilitate access to information and enhance the user experience

Outcome And Impact

The feedback received included several suggestions to enhance the user experience, such as simplifying the search mechanism, updating content regularly, adding content in both Arabic and English, and linking the website with related digital platforms.

Based on the results of this consultation and participants' feedback, the Ministry launched an updated website in October 2025, which includes the following improvements:

  • A complete redesign of the website in accordance with the UAE Unified Digital Design Guidelines 2.0.

  • Updated and newly developed content aligned with the needs and expectations of users.

  • Enhanced accessibility and improved front-end (HTML) development to ensure a smoother and more efficient user experience.

  • Full implementation of accessibility requirements and government usability standards.

  • Application of Search Engine Optimization (SEO) standards across all ministry pages in line with best practices.

  • Full responsiveness across all mobile devices to ensure an optimal browsing experience for users.

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