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Starting Date: 25/04/2025
Closing Date: 30/07/2025
As part of the Ministry of Finance's commitment to delivering innovative services based on the needs and expectations of its customers, the ministry is working on developing and enhancing government financial services, as well as exploring innovative solutions to improve government financial performance and promote transparency and efficiency. This includes enhancing the efficiency of financial analysis and risk management. Additionally, the ministry aims to leverage artificial intelligence technologies to enhance the customer experience and advance payment systems and government financial services.
As part of the Ministry of Finance's commitment to delivering innovative services based on the needs and expectations of its customers, the ministry is working on developing and enhancing government financial services, as well as exploring innovative solutions to improve government financial performance and promote transparency and efficiency. This includes enhancing the efficiency of financial analysis and risk management. Additionally, the ministry aims to leverage artificial intelligence technologies to enhance the customer experience and advance payment systems and government financial services
Results and Impact:
Comprehensive analysis of the survey on the impact of Artificial Intelligence (AI) on government services.
Encouraging results confirming the importance of applying AI to enhance efficiency.
A clear and well-defined improvement plan with focused objectives.
Improvement Plan:
Suggestion from Customers:
Provide consultation for customers on how to invest their funds, along with a proposed action plan.
Smart Assistant for Customer Service:
Develop a virtual financial advisor that suggests options (such as installments, exemptions, and support programs) based on the customer's data, and link it with relevant entities to guide the customer directly.
Target System: Ministry of Finance website and mobile application.
The need to train and qualify employees to effectively use AI tools.
Training Program: Launch a mandatory training program for customer service employees and financial analysts.
Smart Tools: Equip employees with internal AI-powered tools to analyze transactions and respond to inquiries.
Target System: Customer Service Center and Ministry of Finance staff.
Provide personalized financial services (such as alerts about tax deadlines, exemptions, or eligibility for government programs).
Smart Subscription Feature: Add an in-account subscription option for personalized notifications via SMS or email when new exemptions or programs are available.
"Suggested for You" Cards: Display tailored service cards when the customer logs into the portal, based on previous data and needs.
Target System: Service Portal and a new Notification Management System.
.These initiatives aim to enhance the customer experience and increase the efficiency of government services through the optimal use of Artificial Intelligence technology
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