Customer satisfaction of the Ministry of Finance social media platforms for the year 2026

Topic: 

As part of the Ministry of Finance's ongoing efforts to enhance the customer experience, the Ministry is launching the "Customer Satisfaction with Social Media Platforms 2026" consultation to gather customers' views and suggestions on the content published across its platforms and how well it meets their needs and expectations. The consultation will contribute to improving digital communication and enhancing the quality of the customer experience.

Objective: 

The consultation aims to measure customer satisfaction with the Ministry of Finance's social media platforms, assess the quality and clarity of published content and how well it meets customers' needs, and identify their preferences regarding topics and content formats. It also seeks to assess engagement and responsiveness and draw on customers' views and suggestions to identify opportunities for improvement and enhance the customer experience.

Expected decision as a result of this consultation: 

• The consultation results, along with participants' feedback and suggestions, will be analysed and used to:
• Identify priorities for developing the Ministry's social media platforms based on the consultation results.
• Update the content plan to align with customers' needs and interests.
• Identify the measures required to improve engagement and responsiveness across the platforms.
• Incorporate relevant development suggestions into improvement plans to enhance customer satisfaction.