Submit inquiries about the Ministry’s services

About this service

The service receives customer inquiries related to the services of the Ministry of Finance, and responds to them through generative artificial intelligence. If the response is not fully completed, a ticket will be automatically opened based on the conversation with the customer to respond to the query submitted.

The process

MoF Website/ MoF App:

  1. Login using UAE Pass.
  2. Choose “Generative AI Assistance” or fill out the manual form.
  3. Write the required inquiry.
  4. Instant replies to inquiries using AI. If the response is not satisfactory, a ticket will be automatically generated for follow-up and to provide a comprehensive reply.

Conditions of use

Not Available

Required Documents

Not Available

Dependent on other services

No

Frequently asked questions

View all FAQs

Service channels

  • Website
  • Smart Application
  • Call Center
  • Live Chat

Target audience

  • Government Sector
  • Business Sector
  • Individuals

Responsible Department

Government Communication

Start service

Service completion duration

An AI provides an instant response, in case it fails to meet the requirements, a ticket will be issued. A reply to this ticket will then be provided within 2 working days.

Service fees

No fees

Access control

This service requires you to log in using UAE Pass

Service availability

Open 24 x 7

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