Submit inquiries about the Ministry’s services

About this service

The service receives customer inquiries related to the services of the Ministry of Finance, and responds to them through generative artificial intelligence. If the response is not fully completed, a ticket will be automatically opened based on the conversation with the customer to respond to the query submitted.

The process

MoF Website/ MoF App:

1. Login using UAE Pass.
2. Choose “Generative AI Assistance” or fill out the manual form.
3. Write the required inquiry.
4. Instant replies to inquiries using AI. If the response is not satisfactory, a ticket will be automatically generated for follow-up and to provide a comprehensive reply.

Conditions of use

Not Available

Required Documents

Not Available

Dependent on other services

No

User Guide

Download

Digital Accessibility

This service has been designed in accordance with the Digital Accessibility Policy issued by the Telecommunications and Digital Government Regulatory Authority (TDRA). It ensures easy access for all users, including People of Determination, with support for keyboard navigation, screen readers, content zoom up to 200%, and clear display of messages and alerts. Accessibility features will be continuously updated whenever any enhancements are made to digital channels or the user journey.