Customer satisfaction of the Ministry of Finance social media platforms for the year 2024
Starting Date: 23/12/2024
Closing Date: 28/02/2025
Participation Summary
:Consultation subject
The Ministry aims to assess how satisfied customers are with its social media channels to guarantee efficient communication across different community segments and engage them in all ongoing developments
:Objectives
To measure customer satisfaction with social media platforms and evaluate their feedback and recommendations for improvements
:Decisions to be made based on consultation
After reviewing the customer's opinions and suggestions, more communication channels will be activated based on customer
Outcome And Impact
The consultation results indicated a good level of customer satisfaction with the Ministry of Finance's social media platforms, with no significant comments or challenges requiring immediate action.
Accordingly, the current approach has been maintained, with a continued focus on enhancing content quality and audience engagement across digital channels.
The importance of continuously measuring customer satisfaction has also been considered, and the consultation will be conducted periodically to monitor developments and assess the impact of improvements.