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Customer satisfaction of the Ministry of Finance social media platforms for the year 2025

Starting Date: 10/07/2025

Closing Date: 31/08/2025

Participation Summary

Topic

.The Ministry aims to assess how satisfied customers are with its social media channels to guarantee efficient communication across different community segments and engage them in all ongoing developments

Objective

.To measure customer satisfaction with social media platforms and evaluate their feedback and recommendations for improvements

Expected decision as a result of this consultation

.After reviewing the customer's opinions and suggestions, more communication channels will be activated based on customer

Outcome And Impact

Based on the feedback and suggestions received from customers during the consultation period, the Ministry will take the following steps:

• Launch new communication channels and update existing ones to meet customer needs and align with their preferred platforms.

• Enhance the use of customers' preferred channels in communications, advertising, and marketing campaigns to ensure effective reach to target audiences.

• Activate the WhatsApp channel and integrate it with AI systems, in addition to launching a chatbot to provide automated and instant responses to customer inquiries and support an improved digital experience.

These steps reflect the Ministry's commitment to developing its digital channels and enhancing customer engagement, thereby improving customer satisfaction and the quality of services provided.

Customer satisfaction of the Ministry of Finance social media platforms for the year 2025

Participation Summary

Outcome And Impact

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