Survey on Enhancing Digital Accessibility for a Comprehensive and Exceptional Customer Experience

Topic :

The Ministry of Finance aims to enhance digital accessibility to provide an inclusive and exceptional customer experience for all segments of society, including People of Determination and senior citizens. This initiative focuses on simplifying access to digital services, improving online platforms and smart applications, and ensuring clear and transparent service availability around the clock.

The Ministry seeks public feedback on challenges and opportunities in using digital services, as well as innovative ideas to reduce procedural obstacles, speed up transactions, and strengthen integration across platforms-supporting a sustainable digital environment aligned with the "We the UAE 2031" vision, the Zero Bureaucracy initiative, and Customer Councils.

Objective : 

This consultation aims to enhance the digital customer experience by developing platforms and services to be easy and inclusive for all segments of society, gathering public ideas and suggestions to simplify digital procedures and improve accessibility to services, and supporting digital innovation to ensure an integrated and efficient customer experience.

Expected decision as a result of this consultation : 

The feedback and suggestions provided by customers will be used to develop a plan and establish policies and strategies to continuously improve the digital user experience and ensure integration across services, while taking digital accessibility into consideration.