Customer satisfaction with the Ministry of Finance website content
Starting Date: 15/02/2026
Closing Date: 31/03/2026
Participation Summary
Topic:
As part of the Ministry of Finance's commitment to providing innovative services based on the needs and expectations of customer the ministry is conducting a survey to assess customer satisfaction with the content of the Ministry of Finance's website. The website is a key platform for communication with the public, and the ministry continuously seeks the public's feedback and evaluations regarding the site's ease of use and accessibility to the required information.
Objective:
The consultation aims to measure customer satisfaction with social media platforms and gather their suggestions and developmental feedback for improvement.
Expected decisions as a result of this consultation:
The feedback and suggestions from customers will be used in enhancing the website in line with customer needs. This will include developing interaction and communication mechanisms, as well as modifying or adding new content to facilitate access to information and enhance the user .experience
Outcome And Impact
A total of 86 responses and 23 comments were received through the consultation, reflecting a high level of customer satisfaction. Ease of use was rated as very easy, with the overall website rated between very good and excellent. Key suggestions focused on enhancing service visibility, improving content clarity, and adopting modern technologies.
Based on customer feedback, several enhancements were implemented, including regular content updates, development of a content management guideline, improvements to the live chat/chatbot, the addition of an accessibility guide, and the application of digital accessibility standards.
Service presentation was also enhanced by highlighting key services on the homepage, adding a notification bar, improving the services section, and restructuring the main menu to ensure easier access.
Achieved Impact:
- Improved accessibility and visibility of services
- Enhanced user experience and navigation efficiency
- Increased customer satisfaction
- Strengthened compliance with digital accessibility and government evaluation requirements