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Starting Date: 14/04/2026
Closing Date: 15/04/2026
Consultation Subject :
As part of the Ministry of Finance's commitment to continuously improving its digital services and enhancing user experience, structured user testing sessions were conducted on the official website after its launch.
Consultation objective :
This consultation was to evaluate usability, content clarity, information findability, and overall user satisfaction, while actively incorporating real user feedback into decision-making and service enhancement planning.
Target Audience :
Residents of the United Arab Emirates
Users of the Ministry's digital services
Number of Participants :
6 Arab expatriate residents in the UAE
Age group: 33-42 years
Each session lasted between 45-60 minutes.
Methodology :
The usability testing applied multiple research methods to ensure reliable insights, including:
Findings were analyzed and categorized using a severity matrix to prioritize improvements
Key Feedback from Participants :
Decisions Taken :
Based on the consultation findings, the following actions were approved within the phased enhancement plan:
Next Steps :
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