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Post-Launch User Experience Lab of the Updated Ministry of Finance Website

Starting Date: 14/04/2026

Closing Date: 15/04/2026

Participation Summary


Consultation Subject : 

As part of the Ministry of Finance's commitment to continuously improving its digital services and enhancing user experience, structured user testing sessions were conducted on the official website after its launch.


Consultation objective :

This consultation was to evaluate usability, content clarity, information findability, and overall user satisfaction, while actively incorporating real user feedback into decision-making and service enhancement planning.


Target Audience :

Residents of the United Arab Emirates

Users of the Ministry's digital services

  • Individuals seeking financial services and legislation information


Number of Participants :

6 Arab expatriate residents in the UAE

Age group: 33-42 years

Each session lasted between 45-60 minutes.

Outcome And Impact

Methodology :

The usability testing applied multiple research methods to ensure reliable insights, including:

  • Free website exploration
  • Cognitive walkthrough
  • Think-aloud testing method
  • Direct observation

Findings were analyzed and categorized using a severity matrix to prioritize improvements

Key Feedback from Participants :

  • Enhancing the search experience and improving the accuracy and relevance of results
  • Improving the clarity and conciseness of service content to support ease of navigation
  • Strengthening the visibility of important messages and alerts within pages
  • Improving navigation structure and ease of access to content
  • Enhancing visual consistency across different website pages
  • Improving the clarity of interactive elements and reducing errors in forms
  • Standardising the use of visual elements such as icons
  • Improving the display of content within cards to ensure clarity of information
  • Enhancing the visibility and interaction of certain features, such as the smart assistant


    • Decisions Taken :

    Based on the consultation findings, the following actions were approved within the phased enhancement plan:


    • Enhancing the search experience and ensuring the use of active language
    • Improving the presentation and descriptions of services to support ease of navigation
    • Standardising design and adhering to Design Language System (DLS) components across pages
    • Improving the visibility of messages and alerts within pages
    • Enhancing the clarity of interactive elements and reducing errors in forms
    • Reviewing and activating all links to ensure smooth and error-free navigation across the website
    • Improving the user interaction experience with the smart assistant


    Next Steps :

    • Implement approved technical enhancements
    • Conduct post-improvement usability testing
    • Measure the impact of improvements on user satisfaction
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