Technical support for e-Dirham services

Technical & business support, in addition to handling e-Dirham complaints/requests with a resolution time based on the e-Dirham service level agreement

Procedures

Service Request Resolution Steps –

Customer/User to raise support ticket through any of the following channels:

  • Toll: Call – 600 550 000
  • Email: customerservice@edirham.ae
  • eDirham Portal -:https://portal.edirham.ae/webcenter/
  • Website (Contact Us, Feedback and Complaints)
  • Mobile App (Instant App)

 

Fees

There is no fee charge for the service

Duration of service provision

Severity Level 1: Immediate to 4 Business Hours Severity Level 2: 48 hours Severity Level 3: 72 hours

Target Audience

Government Sector / Private Sector / Individuals

Responsible Department

General Revenues

Location of service provision

MoF Website and MoF Mobile App

Responsible Officer

Call Center
800533336 or info@mof.gov.ae

Requirements to get the service

No Requirements

Required Documents

None

Service Statistics

Government

10506

Number of Users

16141

Number of Request

Customer Pulse Survey Button

About Ministry

About Ministry

About Ministry