Technical support for e-Dirham services
Technical & business support, in addition to handling e-Dirham complaints/requests with a resolution time based on the e-Dirham service level agreement
Procedures
Service Request Resolution Steps –
Customer/User to raise support ticket through any of the following channels:
- Toll: Call – 600 550 000
- Email: customerservice@edirham.ae
- eDirham Portal -:https://portal.edirham.ae/webcenter/
- Website (Contact Us, Feedback and Complaints)
- Mobile App (Instant App)`
Fees
There is no fee charge for the service
Duration of service provision
Severity Level 1: Immediate to 4 Business Hours Severity Level 2: 48 hours Severity Level 3: 72 hours
Target Audience
Government Sector / Private Sector / Individuals
Responsible Department
General Revenues
Location of service provision
MoF Website and MoF Mobile App
Responsible Officer
Call Center
800533336 or
info@mof.gov.ae