Submit inquiries about the Ministry's services
The service receives customer inquiries related to the services of the Ministry of Finance, and responds to them through generative artificial intelligence. If the response is not fully completed, a ticket will be automatically opened based on the conversation with the customer to respond to the query submitted.
Procedures
Website mobile app:
- Login through UAEPASS
- Select the service from the of public services menu
- Write the required inquiry
- Provide a response to the inquiry through artificial intelligence, and in case the response is not satisfactory, a ticket will be automatically generated by the digital system based on the conversation with the user, and communication will be resumed to respond to the inquiry submitted by the user.
WhatsApp:
- Contact number 800533336 via WhatsApp
- Select the “Inquiry” service
- Enter the customer’s phone number and email address
- Write the required inquiry. The inquiry will be answered using generative intelligence, If the answer is not satisfactory, a ticket will be automatically opened by the digital system based on the conversation with the customer, the customer will be contacted again to answer the inquiry.
Tawasul 171 :
- Visit the website TAWASUL
- Log in using your UAEPASS
- Select the “Inquiries” service
- Choose the Entity Name
- Select the main service
- Write the subject of your inquiry
- Write your inquiry in the description box
- Submit your inquiry.
- The inquiry will be answered by Ministry of Finance team
Fees
No fees
Duration of service provision
An AI provides an instant response, in case it fails to meet the requirements, a ticket will be issued. A reply to this ticket will then be provided within 2 working days.
Target Audience
Government Sector / Business Sector / Individuals
Responsible Department
Government Communication
Location of service provision
Website
Mobile App
WhatsApp
Live Chat
171 TAWASUL
Responsible Officer
Call Center
800533336
info@mof.gov.ae
