Submit Inquiries About the Ministry’s Services
About this service
The service receives customer inquiries related to the services of the Ministry of Finance, and responds to them through generative artificial intelligence. If the response is not fully completed, a ticket will be automatically opened based on the conversation with the customer to respond to the query submitted.
The process
- Access the Ministry of Finance’s official website or smart application.
- Go to the Services menu, then select the "Inquiries About Ministry Services" service.
- Click on the "Start Service" button.
- Log in using UAE Pass.
- Enter the required inquiry either through manual entry or by using the Generative Artificial Intelligence feature.
- Submit the inquiry request.
Conditions of use
Non
Required documents
Not required
Dependent on other services
No
User Guide
DownloadDigital accessibility
This service has been designed in accordance with the Digital Accessibility Policy issued by the Telecommunications and Digital Government Regulatory Authority (TDRA). It ensures easy access for all users, including People of Determination, with support for keyboard navigation, screen readers, content zoom up to 200%, and clear display of messages and alerts. Accessibility features will be continuously updated whenever any enhancements are made to digital channels or the user journey.
Service channels
- Website
- Smart Application
- Call Center
- Live Chat
- Chat bot
Target audience
- Government Sector
- Business Sector
- Individuals
Responsible Department
Government Communication
Support
Service completion duration
An AI provides an instant response, in case it fails to meet the requirements, a ticket will be issued. A reply to this ticket will then be provided within 2 working days.
Service fees
No fees
Service availability
Open 24 x 7